Frequently Asked Questions

 What does 10-free mean?

10-free means our products do not contain toxic ingredients that are commonly found in nail polish such as dibutyl phthalate, TPHP, toluene, xylene, ethyl tosylamide, camphor, formaldehyde, formaldehyde resin, parabens, and tert-butyl hydroperoxide. We take pride in our products being a safer alternative!

 

Are your products vegan or cruelty-free?

Yes! All of our products are and always will be 100% vegan and we will NEVER test on animals, nor will we ever source our supplies from suppliers that do. Being 100% vegan and free of any animal testing is something that was important to us from the very beginning.

 

 What is your return policy?

If you aren't satisfied with your purchase for any reason we accept returns within 30 days of purchase (excluding Gift Cards and clearance items). Please visit our refunds and returns page here for more information. To start a return visit your orders page here or contact us.

Important: Please don't mail us anything until you've received a return confirmation.

 

What if I'm not happy with the product and want to exchange it?

We totally understand changing your mind or wanting to try out a different nail polish if the one you purchased wasn't quite what you were looking for, which is why we make exchanging an easy process. All you have to do is go to your orders page here or contact us at hello@elliedane.com and we'll get back to you with directions on how to start the exchange process.

 

Where is your business located?

We are located here in sunny Gilbert, Arizona!

 

When did Ellie Dane Cosmetics start?
Originally I first started my business back in 2015 in a small town in Minnesota where I started up on Etsy with a little passion project of making nail polish as a hobby I was just getting into. I had my shop open for about a year before I closed it to prepare moving across the country to Gilbert, AZ to essentially start a new life. Fast forward to now, I am proud to say I revived my passion and have made hundreds of prototypes over the last decade to perfect my creations. I'm so excited to be able to share with you!