Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

 

To be eligible for a return, your item must be either unused or lightly used. The item will be defected (we will not return it to our inventory for hygiene and safety reasons) from our inventory and a refund will be issued upon arrival and inspection of your returned item. Any products that are returned heavily used (more than a minimal amount of the nail polish missing) will not be accepted.

Please note: we reserve the right to refuse returns or refunds including but not limited to prevent fraud, suspected fraud, or abuse.


To start a return, you can go to your customer account page or contact us at hello@elliedane.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Mailing nail polish will require a hazard label to be printed as well, and we will include a link to print one out to attach to your return. To make it easier, we recommend keeping the box your order arrived in, and sending it back with the hazard label already attached.

You can always contact us for any return question at hello@elliedane.com.

 

Restocking fee and return cost

Please note that we apply a 10% restocking fee to cover inventory loss and return expenses as we do not add returned items back into our inventory due to sanitary and hygiene reasons. The cost of the return is calculated after approval.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance/final sale items or gift cards. We also will not accept returns outside of our 30 day return window. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.